Live / App
Before you open an account or place any activity on souk777, these terms set out the rules that apply to both of us — what you can expect from us and what we ask of you. Access to souk777 and its services depends on your local law and the eligible regions we operate in.
These terms form the agreement between you and souk777 whenever you access our lobby, create an account, or carry out any transaction on the platform. They apply to all activity — browsing game content from studios like PlayStar, Habanero, PG Soft and Joker, funding your account through supported wallet rails, and reaching our support team. Where you use bKash, Nagad or Rocket to move funds, the terms governing those transactions sit both here and within each wallet provider's own service conditions. Our terms do not override what your wallet provider requires of you; they sit alongside those conditions. We update these terms when our services change. When a material change is made, we will notify you through your registered contact details or through a notice shown in your account area before the change takes effect. Continuing to use souk777 after a notified update means you accept the revised terms. Access to souk777 is subject to the laws applicable in your location and to the eligible regions we serve. If local law in your area restricts or prohibits participation in online gaming activity, these terms do not override that restriction. It is your responsibility to check whether access is lawful where you are located before using the platform.
Not every activity on souk777 falls under a single rule. These terms define clearly what is covered directly by this agreement, what sits outside it, and where your account boundaries begin and end. Understanding scope helps you know where to look when a question comes up.
Creating, verifying and using your souk777 account is fully covered here. This includes login credentials, account suspension, and the steps needed to keep your account in good standing according to the conditions we publish in your account area.
Deposits and withdrawals processed through bKash, Nagad or Rocket sit within the scope of these terms on our side. Each wallet provider also applies its own conditions, which run alongside ours and are not replaced or overridden by this agreement.
Game content supplied by studios available in our lobby — PlayStar, Habanero, PG Soft, Joker — is covered in terms of access and fair use. Game mechanics, RTP disclosure and feature rules are governed by each studio where that information is published within the game itself.
Services operated by parties outside souk777 — including wallet providers, device operating systems and network carriers — fall outside our direct policy scope. We reference them where relevant but cannot be held responsible for their independent terms or service availability.
These terms are not just obligations — they also set out what you are entitled to ask of us. You have the right to review any record we hold about your account activity, to correct account details that are inaccurate, and to raise a question with our support team through the published channels. If you believe a transaction processed through bKash, Nagad or Rocket was handled incorrectly on our side, you can flag that through the account help route, and we will check against the transaction record held in your account. You can also request that we clarify any clause in these terms that is unclear to you. We aim to respond through the channel you use to contact us. If you decide to close your account, the process is available through your account settings page — follow the steps shown there and confirm your request through the registered contact method on file.
Open your account area to see transaction history and activity logs. If a record appears incorrect, note the date and reference shown on screen before raising it with support.
Account details such as your registered contact information can be updated through the settings section of your account. Some changes may require verification steps shown at the time of the request.
If a clause in these terms is unclear, reach out through the support route shown on this page. We will clarify the relevant section in plain language without requiring you to navigate legal documents alone.
You can close your account at any time by following the steps in your account settings. Confirm the request through the method shown, and we will process it according to the conditions set out here.
If these terms raise a question you cannot resolve by reading the published text, our support team is reachable through the routes below. Use the channel that suits your situation — all of them connect to the same team handling account and policy matters.
Open the chat widget shown at the bottom of any page when you are signed in. Describe your question clearly, including any reference numbers from your account area, so the agent can locate the relevant record without delay.
For questions that need a written record — such as a formal policy clarification or a transaction dispute involving bKash, Nagad or Rocket — send a message to the email address published on our contact page. Include your account username in the subject line.
The help centre accessible from your signed-in account lists common policy questions and their answers. Check there first — many terms-related queries about account access, wallet transactions and eligibility conditions are answered without needing to contact the team.
Handling your information carefully is part of how these terms are put into practice, not just written on a page. Here is what that looks like across the areas that matter most to you.
Information you provide — including wallet identifiers used for bKash, Nagad or Rocket transactions — is used only for the purposes described in these terms and our privacy policy. We do not share it with third parties outside the scope of those documents.
We use session cookies to keep your account active while you browse the lobby and to remember your preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how some account features work on your device.
Access to your account is protected by the credentials you set at registration. We will never ask for your password through chat or email. If you believe your account has been accessed without your permission, contact support immediately through the live chat route.
If you want to request a correction to information we hold, or ask how long we retain your account data, send a written request through the email channel on our contact page. We will respond according to the process set out in our privacy policy.
These questions come up often when you are reading through the terms for the first time or reviewing them after an account action. Each answer points to the relevant part of the policy so you know where to look for the full detail.
Yes. Any deposit or withdrawal you process through bKash, Nagad or Rocket on souk777 falls within the scope of these terms on our side. Your wallet provider's own conditions also apply at the same time; our terms sit alongside theirs, not above them.
When we make a material change, we notify you through your registered contact details or through a notice in your account area before the update takes effect. Continuing to use the platform after that point means you accept the updated version of the terms.
Open your account history, note the date and reference number of the transaction in question, and then contact support through live chat or the email route. Provide those details clearly so the team can check the record and respond to your query.
Access depends on your local law and the eligible regions we serve. It is your responsibility to confirm that online gaming activity is permitted under the laws that apply in your location before using the platform or opening an account.
Go to the settings section of your signed-in account and follow the closure steps shown there. You will be asked to confirm the request through your registered contact method. The closure is processed according to the conditions set out in these terms.
Reach the support team through live chat or email — both routes are listed on our contact page. Share the specific clause or section number you want clarified, and the team will explain it without requiring you to work through legal text on your own.