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Your account on souk777 connects to real wallet activity — bKash, Nagad, Rocket — so knowing exactly what data we collect, how we store it, and how you control it is a practical part of using this platform.
The Privacy Guide on souk777 sets out which categories of information we collect when you create an account, log in from your mobile device, or connect a wallet like bKash or Nagad.
Each section of the Privacy Guide is written around a specific data moment in your account journey — from registration through to wallet linking and active sessions. The four areas below map the practical questions a returning account holder is most likely to bring to the guide.
When you open an account, we collect the identifiers you enter — name, contact detail and the wallet reference you link, whether that is bKash, Nagad or Rocket. The Privacy Guide states what each identifier is used for and how long it is held.
Each time you log in from a mobile browser, your device sends standard signals — browser type, operating system, screen size. The guide explains which of those signals we retain, why we retain them, and how they differ from personally identifying account data.
Payments made through bKash, Nagad or Rocket generate a transaction reference on our side. The Privacy Guide describes how we store that reference, which staff roles can view it, and the conditions under which it would be shared with a payment processor or compliance process.
You can ask to see the data we hold on your account, or request a correction if something is wrong.
Transparency in privacy handling means the policy document itself must be easy to locate, written in plain language, and consistent with what the platform actually does. The four points below describe exactly where policy information sits inside souk777 and how you can verify the current version.
The Privacy Guide link sits in the footer of every page on souk777, including logged-in lobby pages. You do not need to navigate away from a game session to find it; it is present on every screen.
Inside your signed-in account area, a dedicated Policy section lists the current Privacy Guide alongside other published documents. The version date shown there is the one in effect for your account.
The Privacy Guide loads in any mobile browser — Chrome, Firefox or the default Android browser — without requiring a separate download. If you are on the lobby page in Bangladesh on your phone, the guide is one tap from the footer.
When we update the Privacy Guide, a notice appears in your account area the next time you log in. We do not rely only on a changed date in the footer; the in-account notice confirms what changed and when it takes effect.
If something in the Privacy Guide is unclear, or if you want to act on a data right — such as requesting your account data or asking about how your Nagad or Rocket wallet reference is stored — our support team is the right first contact.
The live chat widget on souk777 is the fastest route for a privacy question. Open it from the support icon on any page. State your account ID and describe your question clearly so the agent can pull the right policy section for you.
For written privacy requests — data access, data correction or a question about how your bKash wallet reference is handled — use the email address published on the Contact page. A written channel creates a clear record of your request and our response.
Your signed-in account area includes a Help section that links directly to the Privacy Guide and related policy documents. Start there before contacting support; the answer to most data questions is in the published text and saves you a waiting step.
A privacy document is only useful if it is grounded in how the platform actually works. The four points here reflect what we have built into the guide to make it checkable rather than decorative.
Every data category in the guide corresponds to a real step in the account journey — registration, wallet linking via bKash or Nagad, session login, lobby navigation. If a category is listed, it is because that step exists in the platform.
The Privacy Guide is written so a returning account holder can read it on a mobile screen and understand what it means without a legal background. We avoid clause-heavy language where a plain sentence works just as well.
Whether you open the Privacy Guide on a desktop browser or a mobile screen, the text is the same. There is no mobile-shortened version that omits important clauses — the full policy is accessible from any device you use to reach souk777.
The guide is clear that certain data rights — including access and correction rights — depend on local law and the eligible region of your account. We do not promise rights that local law in Bangladesh may qualify or limit.
The Privacy Guide uses a small set of technical and legal terms that are worth understanding before you read through the full document. Each definition below is written for plain reading — not copied from a legal dictionary.
Personal data refers to any information that can identify you — your name, account login, phone number linked to bKash or Nagad, and device identifiers associated with your sessions. Anonymised or aggregated data is not personal data.
A data controller is the entity that decides why and how your personal data is collected and processed. In the Privacy Guide, souk777 acts as the data controller for the account and wallet data you provide when using the platform.
Processing covers any action taken on your data — collecting it, storing it, reading it for account verification, or sharing a transaction reference with a payment processor. The term is broad and includes both active use and passive storage of data.
A third party is any organisation outside souk777 that receives or interacts with your data. Payment processors handling bKash, Nagad or Rocket transactions are one example. The guide lists the categories of third parties we work with.
Data retention is how long we keep a piece of information after it is collected. The Privacy Guide specifies retention periods for different data categories — account records, session logs, and wallet transaction references each have their own stated period.
Cookies are small data files your browser stores when you visit souk777. The Privacy Guide explains which cookies are necessary for account sessions, which support lobby functionality, and how you can manage them in your browser settings.
These are the questions we see most often from account holders who have read or want to act on something in the Privacy Guide.
Open any page on souk777 and scroll to the footer. The Privacy Guide link is listed there on every page, including the lobby and your account area. You can also find it under the Policy section inside your signed-in account settings.
Yes. The guide specifically covers wallet transaction references generated when you deposit or withdraw using bKash, Nagad or Rocket. It explains what reference data we store, who can access it, and under what conditions it would be shared with a payment processor or compliance process.
You can submit a data access request through the email channel published on our Contact page. The Privacy Guide describes the process and notes that the scope of your access rights depends on local law and your eligible region in Bangladesh. Response steps are outlined in the policy document.
The Privacy Guide sets out the retention rules that apply when an account is closed. Some data categories — such as transaction references needed for financial compliance — are kept for the period stated in the policy, even after account closure. The guide specifies which categories those are.
When we update the Privacy Guide, a notice appears in your account area the next time you log in. The updated version date is also shown in the footer link.
Yes. Certain data rights described in the Privacy Guide — including access, correction and deletion rights — depend on local law and the eligible region under which your account is registered. The guide states explicitly that availability of these rights varies by region, including for accounts registered from Bangladesh.