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souk777 is direct about one thing: your account data belongs to you, and this policy explains exactly how we collect, use and protect it. Access to our platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the wallet identifiers you use for transactions such as bKash, Nagad or Rocket. We also collect technical data generated during your sessions: device type, browser, IP address and pages visited. This data serves three clear purposes. First, it lets us verify your account and process transactions through your chosen local payment method. Second, it allows us to deliver the lobby experience you expect — your game history, account balance and session preferences stay consistent across visits. Third, it helps us meet any applicable reporting obligations that arise depending on your jurisdiction. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors — including the operators behind bKash, Nagad and Rocket — is limited to what those processors need to complete your transaction. We keep your records for as long as your account remains active and for any period required under applicable law after closure. Your eligibility to use the platform and the specific rights available to you under this policy depend on local law and the eligible regions we serve.
This policy covers everything that happens within your souk777 account — from the moment you log in to the moment you close your session. It draws a clear line between what we control and what falls outside our responsibility, so you know exactly where our obligations begin and end. Four distinct areas define the scope.
Any data created when you log in, update your profile or verify your wallet falls inside this policy. That includes login timestamps, device records and any identity details you submit through the account settings page.
Wallet activity linked to bKash, Nagad or Rocket — deposit requests, withdrawal entries and transaction references stored in your account history — is covered here. We hold this data; we do not control what the wallet operator records on their end.
Pages you visit, game lobbies you open and session duration are logged by us as browsing data. This is used to keep your lobby preferences intact and to understand which sections see the most use across the platform.
Links leaving souk777, external wallet apps and game studio environments are outside this policy's scope. Once you follow a link away from our domain, the privacy terms of that third party apply. We cannot control or account for those practices.
Your rights under this policy are not theoretical — there are concrete steps you can take directly from your account or by contacting our support team. Start with your account settings page: it shows the profile details we hold on file, and you can submit a correction request from there if something is wrong. If you want to know exactly what data we have linked to your wallet or session history, send a written request through our support channel and we will respond with the categories of data held and the purpose for each. If you believe data is being processed in a way that does not match what is described here, you can raise that question with us directly before escalating to any applicable authority in your region. The right to request deletion of your account data exists where local law permits it; eligibility depends on your jurisdiction. We will not make account decisions based on automated profiling alone — any action that affects your account status is reviewed by our team. Four practical routes are listed below.
Open your account settings page to see the profile and contact details we currently hold. That page is the starting point for any data review request you want to raise with us.
If a name, contact number or wallet reference is recorded incorrectly, submit a correction through account settings or contact support directly. We will update verified details on receipt of your request.
Not sure how a specific piece of data is used? Send your question to the support team. We will respond with a clear, plain-English explanation of the purpose and the legal basis where one applies.
Where local law gives you the right to request removal of your data, contact support with the subject line referencing your account. Eligibility is confirmed before any action is taken, and we will explain the outcome either way.
Every privacy question — from a simple data review to a formal correction request — can reach us through the routes below. We only list channels that are visibly published on souk777; we do not publish response time commitments we cannot consistently meet.
The live chat widget is visible when you are logged into your account. Use it to raise a privacy question, request a data summary or ask how a specific account detail is stored. The agent can escalate to the data team where needed.
Send a written privacy request to the support email address published on our Contact page. Include your account reference and describe the specific data or right you are asking about. Written requests create a clear record for both sides.
The Help section inside your account covers common privacy questions — how records are stored, what wallet data we hold and how to submit a correction. Start there before raising a formal request, as many questions are answered in the published documentation.
souk777 applies a consistent set of data-handling practices across the platform. Cookies are used to keep your session active, remember your lobby preferences and measure which pages see the most traffic. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how the account and lobby function on your device. Account security relies on the login credentials you set — we do not store plain-text passwords and we prompt you to update your credentials if unusual access patterns are detected. Retention periods vary by data type: session logs are kept for a shorter period while transaction records linked to bKash, Nagad or Rocket wallet activity are retained for as long as required by applicable rules in your region.
Session and preference cookies keep your lobby state consistent across visits. Manage them through your browser's cookie settings. Functional cookies are needed for the account to work; analytics cookies can be turned off without affecting your login or wallet activity.
Your login credentials are hashed before storage — we do not hold your password in readable form. If we detect an access pattern that looks unusual for your account, you will be prompted to re-verify before any sensitive action is processed.
Session data is held for a shorter window; wallet-linked transaction records for bKash, Nagad and Rocket are kept for as long as applicable rules require after your account closes. You can ask for a summary of retention periods through support.
When this policy changes in a material way, we post a notice on the account dashboard before the change takes effect. Continued use of the platform after that notice counts as acceptance. You can always request the previous version through support.
These are the questions our support team sees most often about account data, rights and how this policy works in practice. Each answer reflects what is currently documented on souk777.
We collect the details you enter at registration — name, contact information and the wallet identifier you link for transactions such as bKash, Nagad or Rocket. We also log technical session data: device type, browser, IP address and the pages your session touches.
Wallet references you submit for deposit or withdrawal are stored in your account transaction record. That data is used only to process your request and meet any applicable record-keeping requirement. It is not shared with any third party for marketing or unrelated commercial purposes.
Where local law gives you a deletion right, you can submit a request through live chat or the support email listed on our Contact page. We confirm eligibility first, then explain the outcome. Some records — such as transaction logs — may need to be retained for a period under applicable rules even after a deletion request.
Open your account settings page and review the details listed there. If something is wrong, submit a correction request directly from that page or contact support with your account reference and the specific field to update. We process verified corrections promptly.
Game studios such as PlayStar and Habanero supply the game content in our lobby. They do not receive your personal account data or wallet details. Any data exchange with a studio is limited to the anonymous session token needed to load and display the game correctly.
Once your account is closed, we retain data only for as long as required by applicable rules in your region — covering transaction records and identity verification details. After that retention period ends, the data is deleted or anonymised. You can ask support for details specific to your account type.