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This is where souk777 sets out the rules that cover your account, your wallet activity and how we handle your details. Read it once before you deposit, and it stays your reference point afterwards. Access on our side depends on your local law and eligible regions, so treat this page together with the truth about where you actually are.
We keep one written set of rules and we apply it the same way to every account, which is why we ask you to read this before you use the lobby. Your side of the deal is simple: give us details that are true, keep your login to yourself, and only use an account you opened in your own name. Ours is to publish what we change, keep your wallet records reachable from your signed-in area, and answer policy questions through our support route instead of leaving you to guess. Nothing here overrides the law where you live. If your local law does not allow the kind of play we offer in your region, this page does not grant you permission, and we may restrict or close an account opened from a place we cannot serve. Payments through bKash, Nagad, Rocket or a bank transfer are handled by those providers, so their own terms sit alongside ours and you should read them too. When we update these terms we post the changed version here, and continuing to use the account after that means you accept the wording as it stands.
A common question we get is which parts of the experience this policy actually covers, so here is the plain split. It governs your account, the wallet activity we record against it, and everything we publish on this domain, from the lobby to the pages you are reading now. It does not govern the outside services you touch on the way in, and knowing the line helps you raise a question in the right place instead of waiting on the wrong team.
Your login, your profile details and how you open the account sit inside this policy. If your email or phone details change, update them yourself in your signed-in area rather than opening a second account, and tell support if you think someone else has reached your login.
Deposits you make through bKash, Nagad or Rocket and the records we hold against your account fall under these terms. The provider moves the money on its own rails, so if a transfer stalls at their end, their records lead and ours follow once the credit reaches us.
Game listings, category pages, help text and the wording of this policy are ours and we keep them current. Titles from PlayStar, Habanero, PG Soft and Joker are shown as catalogue entries; what you see inside a game comes from the studio that built it.
Your mobile wallet, your browser, your network provider and any page you reach by leaving our domain each run on their own rules. We cannot change their terms or act on their behalf, so a dispute there goes to them, and we help only where our own record of your account is involved.
You have more say than most people expect, and all of it runs from the account area you already sign into. Start there to see what we hold: your profile details, the wallet entries recorded against your account, and any note we have attached to it. If something is wrong, correct it at the source rather than sitting on it. A wrong email address is the single most common reason a member misses a message from us, and it takes a moment to fix in your profile. When you want an explanation rather than a correction, ask us directly and quote the detail you can see, such as the date of a transfer or the name on the account. That gives our team something to trace. If you would rather close the account, say so plainly and stop using it while we work through the request. Raising a question early is always the better move, because a record we can still match is easier to resolve than one we have to reconstruct later.
Sign in and open your account area to see the profile details we store and the wallet entries logged against your account. That view is your copy of the record, so check it after any transfer through bKash, Nagad or Rocket rather than relying on a message alone.
Change a wrong phone number, email address or name in your profile so our messages reach the right inbox. If a field will not accept your edit, contact support with the correct value and ask them to look at it with you rather than opening a duplicate account.
Send a question about any clause on this page and we will point you to the section that answers it. Quote the wording you are unsure about, and tell us what you were doing at the time, so the reply addresses your case instead of repeating the page back at you.
If you want the account closed, restricted or reviewed, tell us through the published support route. Add the email tied to the account and a short description of what you need. We work the request against the record we hold and come back to you on the same channel.
Policy questions go to the same place as any other account question, and we would rather you asked than guessed. Use the contact route published on this site, include the email your account is registered under, and describe what you need in one or two lines. Screenshots of a wallet entry help when the question is about a transfer, and quoting a section heading from this page helps when it is about the wording itself. Keep your login details out of any message you send us; we will never ask you to send them.
The contact path published on this domain is the way in for policy questions, account corrections and closure requests. Send from the email registered on your account where you can, so our team can match the message to your record without asking you to prove who you are.
Your account area is where your profile, wallet entries and any message we have left for you live. Check it before you contact us, because the answer to a question about a transfer or a detail change is often already sitting there in your own record.
Tell us the email on the account, what you were doing, and the date of any transfer involved. For a policy question, name the clause you are reading. That detail shortens the back-and-forth and lets one reply settle the matter instead of three.
We treat your data as part of the account, not as something separate from it, and that shapes how we work. What we collect is what running your account needs: the details you give us when you open it, the wallet activity tied to deposits through bKash, Nagad or Rocket, and the device and browser signals that keep a login safe. We do not ask for more than that, and we do not sell your details on. Cookies on this domain do a narrow job, keeping you signed in and remembering your preferences between visits; your browser lets you clear them whenever you like, though you may have to sign in again afterwards.
Your profile details, wallet entries and login history are the core of what we keep, because the account cannot run without them. We use them to operate your account, answer your questions and meet the record-keeping the law asks of us, not to build a profile for anyone else.
Your password is yours alone, so keep it off shared phones and out of any message. Sign out on a device you no longer use, and tell us at once if a login looks like it was not you. We act on the account from our side when you raise it.
Cookies on this site keep your session open and remember simple preferences so you are not signing in on every tap. They are not there to follow you around other sites. Clear them in your browser settings whenever you want, and expect to sign in again after you do.
We keep account records for as long as the account is open and for the period afterwards that the law requires, then remove them. To ask what we hold, or to request a correction or closure, use the published contact route and send from the email on the account.
These are the questions that come up most often about this page, answered the way we would answer them in a message. If yours is not here, send it through the contact route and we will take it from there.
No. Whether you may open and use an account depends on your local law and eligible regions, and this page does not grant permission by itself. If we cannot serve your region, we may restrict the account, and we would tell you through the contact details on your profile.
We remove or anonymise what we no longer need once the account is closed, but some records stay for the period the law requires us to keep them. You can ask what we still hold by sending a request through the published contact route from the email registered on the account.
No. The account is opened in your name and the login is yours alone, so keep the password off shared phones and never send it to anyone, including a message that claims to be from us. If you think someone else has reached it, tell us straight away.
The wallet provider moves the money on its own rails, so their terms cover that leg of the transfer and their records lead. Once the credit reaches your account, our record takes over. Keep the provider's confirmation message and quote it when you contact us.
We post the updated wording on this page, and continuing to use the account after that means you accept it as it stands. Read the page again after any change you are notified about, especially the parts covering account access and wallet activity.
Never. Our team does not need your password or your wallet PIN to look at an account, and any message asking for them is not from us. Send the email on the account and a short description of the issue instead.